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Frequently asked questions

How do I make an exchange or return of a purchase?

Yes! You can change your order for free. To request it you can do it here. (add link to the portal) Purchases made in our online store can be exchanged through our website or at any of our physical stores, except at our El Corte Inglés points of sale or at our Outlet Stores. Purchases made in our physical stores can only be exchanged at any of our physical stores, except at our El Corte Inglés points of sale or at our Outlet Stores. Purchases made at El Corte Inglés points of sale can only be exchanged at any El Corte Inglés point of sale. Purchases made in our Outlet stores can only be exchanged at the same Outlet store where you made the purchase. Purchases made at Pop-ups or event stands do not allow exchanges or returns. *In all cases, the deadline to request a change is 30 natural days from the date of purchase, except for El Corte Inglés points of sale, where they may vary depending on the commercial policy applied by El Corte Inglés*.

Will you have this item back in stock?

There are several restocks per year, but we don't always restock all the models. To not miss the one you are interested in, on the page of the garment you like, write down your email where it says "Notify me when there is stock". We will write to you as soon as it arrives 😉

Do you ship to the Canary Islands, Ceuta, and Melilla?

No, at the moment we do not ship to the Canary Islands, Ceuta or Melilla. However, you can find some of our products at Regaliz funwear. Located at C/ Cano 5. 35002, Las Palmas de Gran Canaria.

What is my size?

Easy! You can check on this page our "Size Guide" or fill out the "Find Your Size" form on each garment's page.

What happens to my refund if I have used a discount code?

If you have applied any discount code to your order and make a return, you will be refunded the amount you paid taking into account the applied discount.

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